Privacy Policy

Introduction

Screenweave, LLC ("Screenweave," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video communication platform and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Create or upload video content
• Subscribe to our newsletter or marketing communications
• Contact us for support or inquiries
• Participate in surveys or promotions

This information may include your name, email address, company name, job title, and billing information.

Video Content

When you use our Service to record and share videos, we store the video content, associated metadata, transcriptions, and any comments or interactions related to your videos.

Automatically Collected Information

When you access the Service, we automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Referring URLs and search terms

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. Cookies are small data files stored on your device that help us improve your experience and understand how you use our Service.

Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly, including authentication and security.
• Functional Cookies: Remember your preferences and settings to enhance your experience.
• Analytics Cookies: Help us understand how visitors interact with our Service so we can improve it.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve and personalize the Service
• Develop new features and functionality
• Send marketing and promotional communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: When you direct us to share information with third parties.
• Service Providers: With vendors who assist us in operating the Service (hosting, analytics, payment processing).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights and safety.
• Team Members: With other members of your team or organization as part of the Service's functionality.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at privacy@screenweave.com.

Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: