Troubleshooting Permissions Issues on PC for Screenweave

If you are a PC user experiencing issues with Screenweave, it may be due to incorrectly configured permissions on your computer and in your Chrome browser. This guide will help you ensure that your webcam, screen capture, and audio permissions are set correctly.1. Check Windows Privacy SettingsWebcam and Microphone Permissions:

1. Click the Start menu and select "Settings" (gear icon).
2. Go to "Privacy."
3. In the left-hand menu, select "Camera."
4. Ensure that "Allow apps to access your camera" is turned on.
5. Scroll down and ensure that Google Chrome is listed and turned on.
6. Repeat these steps for "Microphone."

Screen Recording Permissions:

1. Still in the "Privacy" settings, select "Screen capture" (if available) or check under "App permissions" for any related settings.
2. Ensure that the necessary permissions are enabled for screen capture and that Google Chrome has access.

2. Check Chrome Permissions

1. Open Google Chrome and click the three-dot menu in the top-right corner.
2. Select "Settings."
3. In the left-hand menu, click "Privacy and security."
4. Select "Site Settings."

Camera and Microphone:

1. Scroll down to "Permissions" and click "Camera."
2. Ensure that the "Sites can ask to use your camera" option is selected.
3. Repeat these steps for "Microphone."

Screen Capture:

1. Scroll down to "Permissions" and click "Screen capture."
2. Ensure that the "Sites can ask to capture your screen" option is selected.

3. Allow Permissions for Screenweave

1. Visit the Screenweave website in Google Chrome.
2. When prompted, click "Allow" to give Screenweave access to your camera, microphone, and screen recording.

4. Restart ChromeAfter adjusting the permissions, restart Google Chrome to ensure that the changes take effect:

1. Close all Chrome windows and tabs.
2. Reopen Google Chrome and try using Screenweave again.

5. Check Chrome UpdatesEnsure that you are using the latest version of Google Chrome:

1. Open Google Chrome and click the three-dot menu in the top-right corner.
2. Select "Help" > "About Google Chrome."
3. Chrome will check for updates and install them automatically if available.

6. Clear Browser CacheClearing your browser cache can also help resolve some issues:

1. Open Google Chrome and click the three-dot menu in the top-right corner.
2. Select "Settings."
3. Scroll down and click "Privacy and security."
4. Select "Clear browsing data."
5. Choose "Cached images and files" and click "Clear data."

By following these steps, you should be able to resolve most permission-related issues on your PC when using Screenweave in Google Chrome. If you continue to experience problems, please contact our support team for further assistance.