Troubleshooting Permission Issues on Mac

If you are a Mac user experiencing issues with Screenweave, it may be due to incorrectly configured permissions on your computer and in your Chrome browser. This guide will help you ensure that your webcam, screen capture, and audio permissions are set correctly.

1. Check System Preferences

Webcam and Microphone Permissions:

1. Click the Apple menu in the top-left corner of your screen and select "System Preferences."
2. Select "Security & Privacy."
3. Click the "Privacy" tab.
4. In the left-hand menu, select "Camera."
5. Ensure that Google Chrome is checked.
6. Repeat these steps for "Microphone."

Screen Recording Permissions:

1. In the "Privacy" tab, select "Screen Recording."
2. Ensure that Google Chrome is checked.

2. Check Chrome Permissions

1. Open Google Chrome and click the three-dot menu in the top-right corner.
2. Select "Settings."
3. In the left-hand menu, click "Privacy and security."
4. Select "Site Settings."

Camera and Microphone:

1. Scroll down to "Permissions" and click "Camera."
2. Ensure that the "Sites can ask to use your camera" option is selected.
3. Repeat these steps for "Microphone."

Screen Capture:

1. Scroll down to "Permissions" and click "Screen capture."
2. Ensure that the "Sites can ask to capture your screen" option is selected.

3. Allow Permissions for Screenweave

1. Visit the Screenweave website in Google Chrome.
2. When prompted, click "Allow" to give Screenweave access to your camera, microphone, and screen recording.

4. Restart Chrome

After adjusting the permissions, restart Google Chrome to ensure that the changes take effect:

1. Close all Chrome windows and tabs.
2. Reopen Google Chrome and try using Screenweave again.

5. Check Chrome Updates

Ensure that you are using the latest version of Google Chrome:

1. Open Google Chrome and click the three-dot menu in the top-right corner.
2. Select "Help" > "About Google Chrome."
3. Chrome will check for updates and install them automatically if available.

6. Clear Browser Cache

Clearing your browser cache can also help resolve some issues:

1. Open Google Chrome and click the three-dot menu in the top-right corner.
2. Select "Settings."
3. Scroll down and click "Privacy and security."
4. Select "Clear browsing data."
5. Choose "Cached images and files" and click "Clear data."

By following these steps, you should be able to resolve most permission-related issues on your Mac when using Screenweave in Google Chrome. If you continue to experience problems, please contact our support team for further assistance.